Our academic year runs for 34 weeks; as far as possible this aligns with school holidays in the Essex and Suffolk area.
We are making this change for a number of reasons. In recognition of the difficulties caused by shorter terms for parents of students in the independent sector, and, for all parents, to lessen the impact of our fee increase. A copy of our term dates for September 2013 onwards is available on this website.
As with any learning environment it is important that your child regularly attends their lessons.
We do appreciate that in some cases a lesson may be missed due to sickness and other commitments. We ask that parents and students give us as much notice as possible. We also ask that students do not attend lessons if they are unwell. Although their lesson is only for 1 hour and they are not in a class mixing with other children, your child’s tutor will be working closely with them and is just as likely to become ill themselves and ultimately spreading the infection to others.
Fees for missed or cancelled lessons
Weekly lesson fees are £35 per hour. Please note that lesson fees remain due for all missed lessons.
There are occasions when we may be able to offer you an alternative time but this would be an exception rather than a rule, and dependent on another student having cancelled a lesson. The rebooked lesson can only be offered in the same week as the missed lesson, they may not be carried forward. Tutor timetables are usually fully booked with very few free slots, but we will try our best.
Fee for missed or cancelled Skype lesson due to technical problems.
Our Skype Specialist Lessons- Frequently Asked Questions webpage provides some general information regarding the necessary broadband speed and computer hardware/software requirements for Online Lessons to be effective.
Unfortunately technical problems sometimes mean that Skype lessons are interrupted, and on some occasions unable to go ahead. These problems can often be resolved at the start of the lesson. However should they persist due to technical difficulties in the student’s home, e.g. poor broadband connection, defective camera, slow processing speeds on students’ lap tops and the lesson need to be aborted this will count as one missed lesson.
All the necessary equipment and resources required for lessons are provided by us and during the course of the lesson your child will also be offered a drink and a snack.
On an annual basis we also carry out progress tests to help us gauge the effectiveness of the teaching and learning. This helps us identify areas of strengths and weaknesses to enable us to modify the teaching programme if necessary. This is carried out during the course of a lesson and it usually takes place in the summer term. The results will be shared with you and your child’s school should you wish.
If lessons are being delivered via Skype, depending on our child’s individual learning programme it may be necessary to have certain resources available at home. In some cases we will provide these, or you may be asked to contribute towards the cost of these resources. Either way this will be discussed with you prior to commencement of lessons.
At the beginning of each calendar month we will send you an invoice for the appropriate number of sessions during that period. We ask that you pay this invoice within 7 days. Payment can be made by:-
Made payable to the Dyslexia and Literacy Support Centre.
After 7 days we do not accept payment by cheque, in which case one of the other payment methods will be required.
Please use the payment facility on our fees & payment page.
This option is available for parents who would prefer to make one single payment to cover the entire term. You will be sent an invoice at the beginning of each term.
A high quality teaching environment
At the centre we want to provide the best possible learning environment for our students and maintain a comfortable yet purposeful setting for them to develop. Resources are regularly updated and their tutoring rooms made child friendly and welcoming.
Our waiting room is provided for parents and carers only who wish to stop at the centre whilst their child is with us. Due to the close proximity of the waiting room to the teaching rooms other children and babies are not allowed to stay in the waiting room during your child’s lesson. We hope you understand that our reasons for doing this are purely in the best interests of your own child.
The use of mobile phones is also distracting for our students when used in the waiting room or directly outside the Centre. If you need to use your mobile phone whilst you are at the Centre we ask that you please do so from your car or in the car park area.
Time to talk and share
We understand you are keen to find out how your child is progressing. We too would like to share this with you.
However, at the end of each lesson time is limited to due to pupil swap over. For this reason it is probably best to have detailed conversations away from lesson times. We suggest you call us at the centre or ask your tutor to ring you at a more convenient time.
A minimum of half a term’s notice is required. Unless there is exceptionally circumstances, e.g. medical need.
We ask that whenever possible you should plan to commit to your child attending tuition with us to the end of a term and if you do need to cease tuition for other reasons we ask that you speak to your child’s tutor about this.